Shipping policy

Shipping Policy

Processing time

We don't dispatch on weekends or public holidays. During sales or after a big new drop, processing may take a little longer, and we'll post an update on the site if that happens. Orders are dispatched twice a week. Due to our distance from town, we make scheduled trips to send parcels, so please allow a little extra time before your order is shipped. Once dispatched, you’ll receive tracking details where available.

Where we ship

We currently ship Australia-wide. Email us for overseas quotes.

Rates and delivery times

Shipping costs are calculated at checkout based on your address and the size of your order. Standard domestic delivery usually takes 2 to 7 business days, and express is typically 1 to 3 business days, depending on your location. Regional and remote areas can take longer.

These timeframes are estimates provided by the carrier, not guarantees. Once a parcel leaves us, delivery is in the carrier's hands and we can't control delays caused by weather, peak periods, or carrier backlogs.

Tracking

You'll get a confirmation email when your order is dispatched, with tracking details so you can follow it along.

Incorrect addresses

Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's been sent, and orders returned to us due to an incorrect address will need to be re-sent at your cost.

Lost or delayed parcels

If your tracking hasn't updated for more than 7 business days, get in touch and we'll open an enquiry with the carrier. Carrier investigations can take up to 10 business days to resolve.

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item, the outer packaging, and the shipping label. Full details are in our Returns Policy.

Packaging

We reuse and recycle packaging materials wherever we can. Your vintage piece might arrive in a box that's lived a previous life, which is very much the point.

Contact

Questions about your delivery? Email us at hellotwobob@gmail.com with your order number.