Refund policy
Returns Policy
Every piece we sell at Two-Bob Vintage is a one-of-a-kind, pre-loved item. Because of this, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or minor signs of wear consistent with the age of the item.
We describe and photograph each item as accurately as we can, including any flaws, fading, repairs, or alterations. Please read the full description and review all photos before purchasing, and feel free to message us with questions about measurements or condition before you buy.
Damage in transit
The one exception is damage that occurs during shipping. If your order arrives damaged, contact us within 7 days of delivery and include:
- Clear photos of the damaged item, showing the damage in detail
- Photos of the outer packaging, including any tears, crushing, or water damage
- A photo of the shipping label
- Your order number and a short description of what happened
Once we've reviewed the photographic evidence, we'll let you know whether we can offer a refund or partial refund. Claims without photographs can't be assessed and won't be approved. Please keep the item and all packaging until your claim is resolved, as the carrier may need to inspect it.
Items not eligible
Items marked "as is" or "final sale," and damage caused after delivery through wear, washing, or improper storage, are not covered.
Contact
Reach us at hellotwobob@gmail.com with your order number and we'll get back to you within 2 business days.